Skills & Experience

BPS Teleperformance has operated outsourced contact centres for blue-chip clients in many industry sectors since 1989. Each of our directors and senior managers has over ten years' contact centre experience.

On an operational level, our human resources policy ensures that:

• The right staff - from managers to team leaders and agents - is recruited according to the requirements of each project
  
• Training is targeted towards improving results or efficiency on each project and developing the skills of each individual
  
• Due to the existence of defined career paths, staff turnover remains low
  

World-wide, we are able to draw upon the 25 years of experience built up by our parent company SR.Teleperformance, which operates contact centres in more than 30 countries. This gives us access to some of the most experienced and innovative individuals working in the contact centre industry today.